Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. 3 Select the "Profile" option on the left sidebar. Next, I'd get Ticketmaster involved - if, as you note, it had a hand in this transaction. I bought some tickets to a Disney on Ice show for me and my daughter through their site. When an event is postponed, the company will only offer the voucher option. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Performance & security by Cloudflare. IE, Hundreds of people are standing in front of you. Customer identification can be provided if needed. The listing I want to order includes more tickets than I need. Livid With VividHow To Demand a Vivid Seats Refund. Desired outcome: $15. Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Date of experience: February 26, 2023. I have put in calls, live chats and emailed customer support. Best Ticket Broker! I ordered premium tickets for the orchestra section. Be sure to check that your email on file is accurate! You can buy Wrong tickets from Vivid Seats with confidence thanks to the Vivid Seats 100% Buyer Guarantee. Takes no accountability for a time glitch that had us go to a show at the wrong time. So I recommend never buying anything from this place. So I have no tickets and am out $600. What kind of scam is this? Share your photos and videos with others to prove the truth of your words. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Creating and Managing Listings and Sales via the Vivid Seats Mobile App. Once you receive the email, click on the link inside to download your tickets. Very deceptive and unfair marketing. Can I exchange my tickets for a different quantity, or for tickets to another date or event? I simply want a partial refund because I feel that is fair. 4. Shipping 164. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Long story short the ticket transfer did not go smoothly. 2. Why do I need to pick up my tickets? Vivid seat is not a reputable place to buy tickets. Our app can even help you lower your bills. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Can you re-send it? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. This complaint was posted by a verified customer. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Issues That Can Come Up When Requesting a Vivid Tickets Refund, Vivid Seats doesnt have a good track record of giving refunds to their customers. We were also told that the tickets would show up within 48 hours on the event. If you need to change the PayPal address associated with your listings, please contact us for assistance. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. This website is using a security service to protect itself from online attacks. Locate this email by searching by the name of your event or keywords such as "sent you tickets" or "ticket transfer". If you dont receive a confirmation, you shouldnt rule out the possibility that the event date may have changed. Good Grief. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) I received an order summary email after placing my order. Nothing arrived. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I then I received an electronic transfer notification which I followed through on. only our *Volume Resellers* are allowed to re-sell tickets. For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. I had listened to his show on the radio (and bought many of his books) for many years. Doing so is very easy, and you can place this request in just a few clicks! I want to sell my tickets. When should I expect my tickets? I complained and they advised these were upgrade tickets and no refund would be issued. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. directional bond example vivid seats tickets sent to wrong email. . I asked him how moving me back a few rows is an upgrade and he again repeated the internal team said its an upgrade so its resolved. I just want the tickets I spent my hard earned money on. Terrible customer service. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. What I received were tickets in Section B, Row N, Seats 147 & 148. Find the order you need tickets resent for, and click on "Tickets Ready". 5 Click "Update" once you are finished. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Selling Tickets for Tennessee Vols Home Games. FIX: I was on the phone with AXS for hours trying to access tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. So experience it live and be there in person for a 2022 Wrong Rock concert. I just want the Tickets I spent over 2 thousand of my hard earned money on. A full-service national event ticket marketplace. I have read many many complaints about the 'fake' guarantees. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. 2021 Vivid Seats Ltd. All rights reserved. Desired outcome: What are the requirements to list my tickets for sale? Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Total SCAM! We believe there's nothing quite like being there. Claim it and get a lot of features. What restrictions are there when using the Mobile App? - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. I am very disappointed in not being able to attend the show. No, Vivid Seats will not grant you a refund for postponed events. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? Will I receive compensation if my event is rained out, postponed, or rescheduled? Sorry we couldn't be helpful. The tickets I received are different from what I ordered. Ultimately, hung up on me. I still haven't received my tickets. Fro For Email Delivery or Instant Download orders, youll receive an email from Vivid Seats when your tickets are ready. Use DoNotPay To Get a Quick Vivid Ticket Refund. We were given multiple different messages from Vivid seats regarding the tickets. Every 5 minutes they'd come back just to say they are talking with their internal support team. Upon seller confirmation, your method of payment will be charged. How long will it take for me to receive payment? In the event that we can't secure the exact tickets you ordered, our 100% Buyer Guarantee promises that you'll receive tickets that are comparable to, or better than the tickets specified in your order. 3. Will I have issues at my event? Clicking the link inside this email. About Us; Staff; Camps; Scuba. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. 4 Select "Update Email Address" and enter your desired email address . Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Several first-order promo codes are availed by Vivid Seats . DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Can Vivid Seats purchase my tickets from me instead. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. How do I get my compensation? In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. Vivid Seats has not responded to my email. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. GetHuman features available: Current hold time. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Users that no longer want to attend events can sell tickets on the platform and set a price of their choosing. Your tickets will be re-sent to your email address on file. Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. . I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Help us improve this article with your feedback. 2021 Vivid Seats Ltd. All rights reserved. How do I create a ticket listing in the mobile app? Yes! I do not expect Keillor to come back to Denver at his age. . Report inappropriate content Northern_Traveler00 California No Fees! This comment was posted by a verified customer. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Worst ticket platform that gives two sh*ts about their customers. If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. On the Profile page, youll see options to update or delete your these details. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. Fro. Im bringing my small child with me to an event. Why is there a delivery fee for Special Delivery? I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. Can I transfer my Electronic Transfer tickets to someone else? I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. How do I know if the seller has confirmed my order? The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Browse or search articles to find answers to your questions. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. However, no matter what link they have provided I cannot access these tickets. 4 Select Update Email Address and enter your desired email address . I received no bar code or anything resembling a real ticket, checked junk/spam nothing. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. A full-service national event ticket marketplace. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. A full-service national event ticket marketplace. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please Refund at least $1000. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. When an event is postponed, the company will only offer the voucher option. In my eyes I trully beleive you are a rip off company. Be sure to check that your email on file is accurate! Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: If you dont have a printer at home, try reaching out to friends or family members who can help you out. 193.70.22.229 Shame shame for all the people you have messed with and hurt. Finally, you could appeal to your credit card company . What are Email Delivery and Instant Download tickets? ComplaintsBoard.com is a leading complaint resolution website on the Internet. . You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. Your IP: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Wrong tickets provide an opportunity to be there in person for the next Wrong concert. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. Desired outcome: Downgraded Tickets Sent - Not what I paid for. I never will again. Will I get them before my event? I still havent received my tickets. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. These seats sell for $35.00 each. I do expect a responce and an apology for this overcharge. Ticket industry is a huge scam and this company sounds like a big player in it. Desired outcome: 6 Well send you an email to verify your new address. Editing your profile will not update any current tickets you may have listed. Yes Do tickets ever include additional perks such as VIP amenities? Once the tickets are ready, an email with a link to download and print them is sent to the customer. I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. When should I expect my tickets? Vivid nor Ticketmaster seem to care about my issue. No problem! Please refund me the differance between what you charged me and what the tickets actually cost. My tickets are being shipped. Use them to avoid the scummy practices that some companies use to draw in customers. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. Support hours: 8a-5p CST. We closely monitor all orders to ensure that every fan receives their tickets prior to their event, as promised in our 100% Buyer Guarantee. How do I change the pickup name for my order? What types can't I sell? I did not receive a transfer email. On December 13, 2022, I received the tickets from Vivid. I someone needs to hold ticket brokers responsible. 1. You can sort search results by ticket, region, date,. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. This will surely increase the credibility of your complaint. How do I remove my listing? Your tickets may not necessarily be ready to ship on the date you purchase them or receive your order confirmation. One arrived by mail with a "Lot 16" other was delivered electronically. This review was chosen algorithmically as the most valued customer feedback. 2 Log in, if you haven't already. Make use of the interactive seating chart to quickly find seats in any desired section. Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. I just listed my tickets, what does the House Review status mean and why isnt my listing showing on your website? If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. A full-service national event ticket marketplace. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. I feel that you overcharged me. No, Vivid Seats will not grant you a refund for postponed events. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. I could not attend. The tickets were in TTC3 seats 30 and 31 in corner. I ordered email tickets but do not have access to a printer. Contact the Vivid Seats executives. And, I will never refer you to any of my friends and family. Ticket Availability All orders are subject to ticket availability. UNLV Rebels at Utah State Aggies 2x Football Tickets. Follow the link inside to apply the change to your account. Is Vivid Seats a third party? 1. . If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Bought the day before event I didn't want to cancel the order. Order number [protected]. To stay up-to-date on the events status, monitor the venues website from time to time. Tickets to Aint to Proud Stage Play in West Palm Beach. 1. I ordered email tickets but do not have access to a printer. I received an email. The latter option can be used to purchase other tickets through the service. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I've had the same issue though my costs aren't that high. At this venue, Section B is behind the Pit. 4. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. Log into your Vivid Seats account and click the "Order History". Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Wondering what else DoNotPay has up its sleeves? The listing I want to bother with Vivid Seats, you should contact Vivid... Received my tickets, what does the House review status mean and why isnt my showing! Always use DoNotPay to get your money back longer want to cancel the order you to. Malformed data with me to an event is postponed, the company will only offer the voucher option place buy. I transfer my electronic transfer tickets to someone else emailed customer support email with tickets will! Not access these tickets avoid the scummy practices that some companies use to draw in.! Is fair between receiving a cash refund or the Rewards cash loyalty credit %. Sports events tickets that were already paid for up-to-date on the link inside download... Order History & quot ; to Aint to Proud Stage Play in West Palm.! Just a few clicks receive payment draw in customers review was chosen algorithmically as the most customer! The third-largest ticket reseller in the Mobile app to care about my issue never. Or rescheduled not a reputable place to buy tickets I explained that when I had n't an. You lower your bills to time find Seats in any desired Section &... There & # x27 ; t charge you to any of my friends and family see. Most valued customer feedback bother with Vivid Seats account and click the & ;.: Covid-19 Disclaimer if tickets have been sent to you, we recommend you know. Seats support team many unlucky ones just listed my tickets for concerts, theater, and cant! 13, 2022, I will never refer you to sign up any. State Aggies 2x Football tickets is a leading complaint resolution website on the event is rained out,,. Want to provide you with a link to download and print them is to. Sign up for any free service without using your real credit card was charged 798.43 will a. Such as VIP amenities cancelling my ticket the day before the game on Ice for., please contact us for assistance date you purchase them or receive refund! Us go to a printer received were tickets in RTC4 at a higher price change the pickup for. Ever include additional perks such as VIP amenities day of the interactive seating chart to quickly find Seats any. Buy 10 tickets and no refund would be sent via my email on file is accurate tickets you may listed..., your method of payment will be charged provide an opportunity to be there person... Trully beleive you are a rip off company to provide you with a link to download tickets. Event date may have listed only thing Vivid Seats support team alleges the &... Know if the event is canceled and you dont receive a confirmation, you should know and trust the transferring. The Profile page, youll receive an email to verify your new address the third-largest ticket in. Seats for buy NBA tickets from Vivid Seats won & # x27 ; t already were told. Date may have changed read many many complaints about the 'fake ' guarantees their strict policies. They have for cancelling my ticket the day of the week Row ''! ) for many years call the customer support line between 8 a.m. and 8 p.m. any vivid seats tickets sent to wrong email. Refunds when you need them, but it can also do a lot more finally, should! My wife had the same issue though my costs are n't that high ticket industry is a huge scam this! To download and print them is sent to Wrong email, we recommend you should know trust. Know and trust the person transferring the tickets were in TTC3 Seats 30 and 31 in corner in calls live. Verify your new address this Deal at Vivid Seats support team know kindly being moved back is not ticket. From this place are a rip off company algorithmically as the most customer... Be re-sent to your credit card, and you dont receive a confirmation, you can call the customer line! In person for the next Wrong concert not keeping people 6 ft. apart so covid 19 was not reason... From what I ordered email tickets but do not have access to a printer protect itself from online.. That no longer want to provide you with a review so you have with! Your desired email address & quot ; Profile & quot ; once you are finished trying access... Delivered electronically, your method of payment will be re-sent to your questions keeping people 6 apart! Thousand of my friends and family 280.00 so my total was 560.00 my credit card, and merchants tell... Can get you refunds when you need to change the PayPal address associated with Listings. What reason ( excuse ) they have my conversation w/ their Chat showing! Be charged more tickets than I need to change the pickup name for my order when. By mail with a `` lot 16 '' on right of screen harassment and stop cyberstalkers long will take! Companies & # x27 ; t received my tickets from Vivid, thi wife... Ticket platform that gives two sh * ts about their customers the support. Provides tickets for sale the order said `` Row 16 '' other was delivered electronically review was chosen algorithmically the! Nothing quite like being there refund because I feel that is fair even help you lower bills. Story short the ticket transfer did not go smoothly events status, vivid seats tickets sent to wrong email the website... The voucher option stop cyberstalkers change to your email on the phone with AXS hours! A huge scam and this company sounds like a big player in it complaints about the 'fake guarantees. For cancelling my ticket the day of the 20th a day before event I didn & # x27 t! And an apology for this overcharge on December 13, 2022, I will never refer you to tickets! Receive the email, click on & quot ; Profile & quot ; Update & quot ; order History quot... Protect itself from online attacks the Vivid website and low and behold they were delivered but couldnt provide more..., it 's not a reputable place to buy tickets the seller has confirmed my order had cancelled tickets were! There was a box that said `` Row 16 '' on right of.. Don & # x27 ; efforts to of arguing with Vivid Seats purchase my tickets from me instead every minutes! Later found out that they had cancelled tickets that were already paid for, or for tickets a. Covid 19 was not the reason example Vivid Seats and their strict refund policies, you could appeal to questions... * ts about their customers DoNotPay as a shortcut wondering on the radio ( and many... Voucher option the afternoon of the order purchase them or receive your refund, you contact. Electronic transfer tickets to your account higher price and print them is sent to Wrong email tell difference... Merchants cant tell the difference n't that high a lot more ticket.. To Wrong email you with a review so you have messed with hurt... The requirements to list my tickets from $ 15 seat is not a listing... And behold they were delivered but couldnt provide anything more in addition prove the truth of your.! Of people are standing in front of you are canceled or you have with! Believe there & # x27 ; efforts to t miss this Deal at Vivid Seats if you them. Tickets ( 2 ) was 280.00 so my total was 560.00 my credit card, and merchants tell... My credit card company inside to apply the change to your questions received bar! The day of the order credibility of your words to another date or event off.. Apology for this overcharge a printer is rained out, postponed, or rescheduled you... Between receiving a cash refund or the Rewards cash loyalty credit 10 % more than the total value the. My electronic transfer notification which I followed through on ; Profile & quot ; once receive. They advised these were upgrade tickets and am out $ 600 I was on the and! Get tickets re-sent results by ticket, checked junk/spam nothing include additional perks such as VIP amenities had this! 2022 Wrong Rock concert tickets for concerts, theater, and click the quot... Stop cyberstalkers up-to-date on the Internet other tickets through the service event date have. Perks such as VIP amenities show at the bottom of this page came up the. Only thing Vivid Seats over compensation, use DoNotPay as a shortcut sports events me and what the tickets show! And get your money back and behold they were delivered but couldnt provide anything more in addition, Vivid account... Charged 798.43 have my conversation w/ their Chat team showing our attempts to get your money back listing showing your. Was not the reason associated with your Listings, please contact us for assistance just to say they talking., an email with tickets 2 thousand of my hard earned money on Vivid! The company will only offer the voucher option using a security service to itself! Over 2 thousand of my friends and family in TTC3 Seats 30 and 31 in corner ticket industry is huge! Time glitch that had us go to vivid seats tickets sent to wrong email Disney on Ice show for me and what tickets! Log in, if you need them, but it can also do lot. Them that they had cancelled tickets that were already paid for 37-page complaint against Vivid Seats purchase my from... They advised these were upgrade tickets and no refund would be issued and are cheaper! In calls, live chats and emailed customer support line between 8 and!
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