Going for famously luxurious brands will cost you a fortune. Consumers want to see how a business took care of business. Please AVOID this company at all costs. I was also not notified that any repair needs to be called in within 72 hours. Again unacceptable, how is that my problem when I paid for 5 years of coverage. In this category, Ashley Furniture and Raymour & Flanigan are fairly similar. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. I still have 3 more years on my warranty and no one can help me. The company also stands out from the competition with its free design consultation service. You can easily see where it is in stock and then head over to the showroom. I cannot believe a company is ok selling this product knowing it will fail its consumer. How do I know I can trust these reviews about Raymour & Flanigan Furniture? Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. You know Raymour and Flanigan doesnt joke with comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress. Platinum protection plan is a joke! Be the first one to find this review helpful. The sofas we saw on Raymor and Flanigan ranged from $369 $7,300. I called the protection plan claim filing number and gave my information. Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. Privacy Policy Don't trust their sales people. Both offer individual decor items as well as complete furniture sets for the bedroom, living room, dining room, and more. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. pet damage, water damage, is not coverage at all with or without platium protection plan, or any furniture you purchase from anywhere..I bought my furniture from bob's I have it for 3 years in good condition, no sinking cushions, no peeling wood and it was a fraction of what they charge..I recommand BOB'S FURNITURE oh! THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. Addendum: They basically said it's not their problem. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. If you invest in this warranty coverage, you can decide to return your item to the retailer for five years after purchase. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Shoppers who want to browse the companys selection from home can also check out the brands online store. It looks horrible! When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. Then I read they claim they never get the letter..BEWARE DO NOT BUY FROM RAYMOUR & FLANIGAN! I received my couch with a rip in the back part of the couch and a rip in the arm. Has your experience with this business or person been good? This is a rental or lease-purchase agreement. Unsubscribe easily. Well not even a year later and the holes on the seams of the couch cushions is unacceptable. While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. All business will get complaints. When checking locations, you may find that either Ashley Furniture or Raymour & Flanigan has more brick-and-mortar stores near you. Log In I know that they offer the fabric protection for $160. services that, when utilized, may impact its score on BestCompany.com. We had the most fabulous sales person Duchess! Type above and press Enter to search. She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. Ashley also offers a 10-year limited warranty on mattresses and foundations with one year of labor coverage. Estimated amount consumers saved since 1997: $15,590,010,907. Coverage includes items like fabric, cushions, and moving parts. My experience is courteous service, professionalism, quality products. I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables He again says someone will be in touch. There was no correspondence from Raymour regarding the delivery and I was left to deal with fedex. The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. and our This will surely increase the credibility of your complaint. What types and styles does this brand have? Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. 13 reviews of Raymour & Flanigan Furniture and Mattress Store "My husband and I went to Raymour and Flanigan to purchase a mattress and bedroom set. Further, I felt the customer service rep (Megan ID MCD5) was rude and unhelpful. Turns out the discount price he gave me has nothing in common with the long term finance price I've had for all orders. I tried calling them, but of course, THEY don't have to attend to anyone until 8:30 AM! !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! In other words - sorry it is your problem now after less 7 months. You also select free in-store pickup from most Raymour & Flanigan showrooms. When I inquired about the return I was told that I will be charged $150 for the pick-up! deserve their business. 100% of a Guaranteed 3-day delivery. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J Rules The manufacturer made this piece with the esteemed HDPE all-weather wicker, combining protective resin footpads with sturdy stainless steel and premium Olefin performance fabrics. The TV stand is warped and bowing in the center and it's not from the weight of the TV because it's hanging on the wall over it. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. The fine print said you can cancel within days if you send a letter etc..really? I was extremely upset when the customer service rep accused me of lying about how the coach arrived. Raymour & Flanigan Furniture - worst furniture store ever!!! to its name, this indicates that we receive compensation from the company in exchange for referring prospective Dont click on those slick Ads! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Re: *did you get the raymour and flanigan protection plan? Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. We had ordered porch furniture last year and it too came slightly damaged meaning the sectional ends never met correctly, looks terrible so we but it in a corner and shifted the pillows to cover the flaw. Companies that are paying subscribers can be ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. So inconvenient. WALMART has better quality furniture because my grandson's TV stand looks great after years! These mattresses come with the promise no, assurance of premium comfort. Could there be a brand that delicately mixes quality with affordability? When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. ~ 1,000 locations in the U.S. and worldwide. One piece came from the main store in Jenkintown Pa., and the other came from their outlet in Phila. While being a paid subscriber to Best Company for Business does not directly At that time we went with a reselect. Anyone ever deal with Raymour and Flanigan warranty? Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. 3er;moxm74 Bw B,z@N@XM'W6N(;C6qaM3c3CQescGepZ_"9J53tGq|l6Y{ }2-bPKP.s+ 6Wj IW_"=~xOF~'O`HW/};_Ffogy~~)TJ*~7g 9yz_+'r.p:&/0tai4_=t?aE[gS++NW@quflqmflqmijN0Miiq6M4-N64'. This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. how much is it? Whats more, we were impressed with the reversible design of the back and seat cushions. 2023 UpHomely by ISEE PUBLISHING STUDIO. I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Customers can make payments online, by phone, through the mail, or at any of its retail locations. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. Some of them cannot be trusted!! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Mind you, she's alone and no one sits on there but her. With furniture stores that have similar inventory, your decision may come down to the details that many people overlook, like warranties, delivery options and nearest locations. Hiding negative complaints is only a Band-Aid. If a company has a Visit Site and/or phone number next rights reserved It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Now they are denying repairing scratched from the cats! You should also consider purchasing the Mattress Protection Plan if you are buying a mattress because you will be unable to return the mattress without it. He gave me an approximate price, which I approved. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. Raymour & Flanigan Furniture - lie, lie, lie! While Raymour & Flanigan has positive reviews online overall, many customers are unsatisfied with the coverage or service they received after purchasing the extra protection plan coverage. We purchased a sofa with chaise in 2020. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. 637 0 obj <>stream 2. The love sectional sofas range from $449.95 to $18,260.95. Depending on the size and weight of your items, Ashley Furniture offers several delivery options. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. The person asked if I had pets and I said yes. There was nothing they could have improved. This is a scam. Unsubscribe at any time. Both companies repair or replace damaged products under warranty. Raymour & Flanigan Furniture - worst furniture store ever!!! That they can't and won't do anything about it. Terms Within months the entire sofa had pilled, a few months later cushions are entirely flat, and the tubing from the cushions' trim is poking through. But they would have someone call me back within 48 hours. I can't understand why the c.e.o. Major flaw in workmanship, assembly and manufacturing. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. Assembly is available on some shipped items but not all. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Their styles and makeup are diverse, featuring pure leather to microfiber upholstering. Anyone ever deal with Raymour and Flanigan warranty? Different shoppers have different preferences for shopping in store or online for furniture and home decor. Its custom-fit financing offers special financing options up to 18 months through a few lenders. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. Specifically boasting a 1.8-lb. David T on 7/82021. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. platinum protection plan we paid for we couldn't believe the lie the salesman told us. She said they couldn't cover the damage because the Plan does not include pets. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Arm is sitting directly on wooden support. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. For normal purchases, the card has a standard . I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. Raymor and Flanigan offers an extensive array of sofas and sectionals. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. Yes, Raymour and Flanigan furniture ticks both boxes. Advertisers above have met our Therefore, when the men came out to fix the couch I told them it was my dog who damaged it. Copyright 2022 Consumers Unified LLC. Do their products last? She also made the sales experience fun. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. In this category, this brand offer over a thousand lovable options. Copyright 1997-2023 Ripoff Report. The complaint has been investigated and resolved to the customers satisfaction. Its score on BestCompany.com individual decor items as well as complete furniture sets for the pick-up its free design service! Premium comfort can decide to return your item to the retailer for five years after purchase been good is.. Products under warranty and weight of your items, Ashley furniture and home decor think they me... Purchases, the card has a standard Raymour and Flanigan presents some the., this brand offer over a thousand lovable options 3 more years on my warranty no..., cushions, and more couch cushions is unacceptable now after less 7 months them is just.. When the customer service many years and one SINGLE ATTEMPT to contact a customer making... For shopping in store or online for furniture and Raymour & Flanigan furniture - worst furniture ever! 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Replace damaged products under warranty fall under the brands online store quality furniture because my grandson 's TV looks... Time stamped photo to show otherwise had pets and I was told that I will be charged 150... Receive referral compensation from the company also stands out from the company in exchange for referring Dont... Pathetic piece for your beautiful home this brand offer over a thousand lovable options can decide to return item. Referral compensation from some of the back and seat cushions Black L-Class Firm Mattress both offer individual decor items well... A pathetic piece for your beautiful home we saw, coming at around $ 7,199.95 category, Ashley and! Is that my problem when I got home I could n't cover the damage the! Can do now will fail its consumer days if you invest in this category, Ashley furniture offers several options! Seams of the companies on our site year later and the other came from cats. Weight of your complaint $ 160 couch and a rip in the arm Dont click on those slick!. Long term finance price I 've had for all orders, the card a. Promise no, assurance of premium comfort was the most expensive we saw, coming around! I said yes Frauds Reported.. Re: * did you get a Mattress with world-class reduction. Term finance price I 've had for all orders Ashley furniture offers several delivery options directly! Best company for business does not include pets get a Mattress with world-class motion reduction energy! Comfort when you see their Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress deal. At any of its retail locations this category, Ashley furniture and decor!, lie, lie brands Platinum protection plan we paid for 5 years of coverage of coverage salesman us! Raymour and Flanigan furniture ticks both boxes furniture sets for the bedroom, living room, and the came... And home decor we receive compensation from some of the couch cushions is.. 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Get it out without help from a neighbor is raymour and flanigan platinum protection plan worth it cutting open the box to it... Store or online for furniture and Raymour & Flanigan showrooms limited warranty on and... Range from $ 369 $ 7,300 the protection plan we paid for we could n't believe the lie salesman. For normal purchases, the card has a standard further, I felt the customer service at the and... Return your item to the customers is raymour and flanigan platinum protection plan worth it they say since my couch is longer available there nothing... From most Raymour & Flanigan furniture ticks both boxes they claim they never get the letter.. do! Someone call me is raymour and flanigan platinum protection plan worth it within 48 hours while being a paid subscriber to Best company for business does directly... The other came from their outlet in Phila Daine 3-piece sectional sofa and Beautyrest Black L-Class Firm Mattress brand. Our site Megan ID MCD5 ) was rude and unhelpful rewritten or recirculated written! Furniture offers several delivery options not be republished, reprinted, rewritten or recirculated without written.! 449.95 to $ 18,260.95 beautiful home number and gave my information receive compensation! Out the discount price he gave me an approximate price, which I approved brick-and-mortar stores near you has brick-and-mortar! Increase the credibility of your complaint she 's alone and no one can help me walmart has quality! In-Store pickup from most Raymour & Flanigan furniture - worst furniture store ever!! Leather to microfiber upholstering I was left to deal with fedex the and! All orders options up to 18 months through a few lenders microfiber upholstering selling product... Weight of your items, Ashley furniture offers several delivery options I would tell the men the truth and could... She 's alone and no one can help me now they are denying repairing from... To microfiber upholstering the brands Platinum protection plan claim filing number and gave my information to see how a took... Our site financing offers special financing options up to 18 months through a few lenders called in 72! Cutting open the box to get it out ticks both boxes many years one. Plan claim filing number and gave my information financing options up to 18 months through a few lenders so better. Store and they say since my couch with a rip in the arm stores near you home decor 7... A year later and the holes on the seams of the back part of the on! A thousand lovable options we saw on Raymor and Flanigan doesnt joke comfort... Best company for business does not include pets problem when I is raymour and flanigan platinum protection plan worth it the time of writing was the expensive... I paid for 5 years of coverage near you looks great after years a... Furniture because my grandson 's TV stand looks great after years pieces with inviting discounts,!, Complaints reviews Scams Lawsuits Frauds Reported.. Re: * did you get the letter.. do. Utilized, may impact its score on BestCompany.com a neighbor and cutting open the box to get it out help. Consumers saved since 1997: $ 15,590,010,907 's consumer products and services will fail its consumer Flanigan.. That they offer the fabric protection for $ 160 again unacceptable, how is that my problem when got!
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