The Tiffany & Co. sunglasses are in very good condition with minor wear throughout. A review of complaints was completed in October 2022. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! Do not consign to this company!!! With our shopping app, you can shop anywhere, anytime, plus get access to exclusive sales and create custom feeds of products just for you. The RealReal ships to more than 60 countries, but they do not deliver to select U.S. Canada Goose. The RealReal Buyer Which items are excluded from promotions and discounts? This is the worst company for customer experience I have ever dealt with in my life globally. What time does The RealReal post new items? This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. Took an Hermes Birkin in today. They allowed me to return it and then relisted the piece of dreck. I wish I could start with something nice but I am left with none. My bad. My other rejected items still have not been returned as of today ( 2-14-2023). 01/01/24. Then to state that item is nonreturnable is unacceptable. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Theres a whole page where Chanel recognizes that theyre not keeping up withmodern consumers.". All customers receive an email with tracking information once items have shipped. Great collection of designers and pieces for both women and men, The return process is slow due to the COVID-19 pandemic. Of these, 15 are in its retail stores. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. Dominic takes pride in seeing his team succeed, so he goes above and beyond to develop those around him. Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. The Chanel internal documents were unsealed and filed into evidence in December. 2) The staff who write descriptions and post pictures of your items can only be described TJMaxx or Marshalls rejects. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. The final amount of applicable duties and taxes may vary from the estimate. Bag was put in dust bag then thrown in box. You can also get 20% off with The RealReal promo code: REAL. Anyone can write a Trustpilot review. The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. According to Rebags Clair, which stands for Comprehensive Luxury Appraisal Index, Herms handbags maintain 80% of their value, and Chanel hold 63%. You start by choosing your method. The RealReal can't afford that. By signing up, you receive a $25 site credit. We think The RealReal is greatthe company is the leader in its niche for many reasons. For $10 a month, you'll get advance access to sales and special invites to exclusive promotions. You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. The disappointment continued with the compensation ($25) offered by the customer service. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. To start upfront selling, you have to book an appointment and consult the experts about the process. Or, follow this link on your iPhone. Condition is. 0:00 / 11:15 Intro Should you buy THE REALREAL from AUSTRALIA? Even Herms, with personalization, and Gucci, with sustainability, are evolving and adapting to meet the needs of consumers., The evolution of perceptions is the key reason behind those astonishing numbers, Chanel said in the documents, referring to the global luxury secondhand markets size and potential, which KD Market Insights estimated will reach $52.3 billion by the end of 2024. If the original expiry date has passed when returning an item, your site credit refund will only be valid for a maximum of three days after you have received your refund. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Your email address will not be published. When I made a zoom call to this woman who identifies herself as a sales executive. So no - I don't accept their "response". As such, it suits many body shapes and minimizes the amount of chest that will show, giving the idea of a fuller chest area and shorter neck. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. 2023 Trustpilot A/S. RETURN IT TO ME They are lying about it's whereabouts. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal The RealReal offers luxury clothing, handbags, designer shoes, and accessories for ladies. Very very bad experience . Check out these other popular brands: They do not listen to you. I could list so many problems. All I am getting for a new Brand Name Missoni Sweater with tag 9$. Great timing & response to my order. To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. Value 499. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. I would not recommend this company to ANYONE. Additionally, home and art items are not included in the two-day shipping for Platinum members. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. Which, of course, is unavoidable because of the sheer number of items and your goods being located country wide. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? The majority of the customers stated that they love their fast shipping and delivery time. Wow so is a pretty common thing to be charged allot for duty!! I had been looking for a SF bag for some time. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. The manufacturers of these shoes took the classic Timberland look and transferred it into these low-top sneakers, making them more wearable. We stand by the authenticity of our products and strive for authenticity in everything we do. Additionally, these Wheat sneakers come with round toes; this makes the shoes spacious and comfortable, especially for people with wide or broad feet. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. Despite being told I would be able to, I was never given the opportunity to review the condition or price assessments.3) Feb. 1, 2023 I contacted The RealReal's customer service ************** by their Live Chat feature as well as well as by phone. Why did I sometimes pay nothing at all? The RealReal Reviews: What Do Customers Think? I placed few items for consignment with RealReal in ***, only one item was chosen. Do not consign with them! This never happens. Burberry shirts and jackets, Gucci streetwear and sneakers, Dior pants and suits, watches, high-end luggage, and accessories. Consigners beware!!! They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. The Gucci Black Square Sunglasses have a devil may care vibe that were really into. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. Where we are right now, the judge is trying to decide whether we bring the counterclaims here or in a separate action, Dunn said. Every item is authenticated, with leading expert guidance to ensure quality standards. They still cant give me a solution. And, yes, Canada Post charges too. These Chelsea boots are perfect for people who like to be stylish and have fun at the same time. Out of the (3) items one was a . There is holes, discolorations on the fabric. This is the The RealReal company profile. I sent The RealReal a Louis ******* handbag for consignment in April 2022. My items were instantly sold for prices that I didnt agree to. The bag was rejected and supposed to be mailed back to me. Many factors determine the RealReal's pricing. They do whatever they want, they say we didnt get your messages. Overall disappointed in overall purchase from start to finish. Find out more about how we use your information in our privacy policy and cookie policy. To find out if The RealReal is authentic, we checked reviews online. To go through The RealReal return process: To receive a refund through credit card takes up to 5 business days, through cash up to 7 bays and the RealReal gift card and site credit are processed on the same day. I shipped] a *************** Weekend women's puffer coat (item #WMAMX40324 ) 30 days ago to their *******, ** intake warehouse by **** Today is Feb 13 and the item has not been photographed or listed on their sale site. Your email address will not be published. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. Here are 8 tips for writing great reviews. You will receive a confirmation email once The RealReal receives the return. I bought the jacket and paid 160 in duties because I thought it was what it was listed. The complaints target The RealReal and What Goes Around Comes Around because of the high number of products bearing the Chanel label offered by the sites, The RealReal said. Buy the RealReal Buyer which the realreal canada duties are not included in the inside and leather.. 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